Frequently Asked Questions
We accept the following forms of payment for online purchases: PayPal, Apple Pay, Visa, MasterCard, Discover and American Express.
When placing your order, the name and billing address must match that of the credit card used for payment.
All shipping addresses must be within the United States or Canada.
Orders purchased from this site ship to the US ONLY at this time.
Please allow 1 to 2 business days to process an order for shipment. The order will be shipped from our warehouse, between Monday and Friday, excluding local and national holidays.
All US online purchases are shipped via Fed Ex and will arrive between 7-10 business days.
Merchandise purchased from the site can be returned for a full refund within 30 days from the date received. The returned package must be shipped out and in transit within the 30 days to be eligible for return.
All merchandise should be unused, unworn, and returned with all original tags attached.
Silk & Cashmere: Dry Clean Only
If you have a question that is not listed here, our customer support team is here to help.
* Response is typically within 24-48 hours.
Email: [email protected]